Policies & privacy

The short version: you get a written price before we come, you pay a deposit to hold your time, and you pay the rest when the job is done.

Quotes

Quotes are free and good for 7 days. They’re based on what you tell us. If the job turns out bigger on the day (more items, more rooms), we’ll show you the new price before we start.

Deposits and payment

To book, you pay a deposit of 25% of the quote (at least $50), online by card through Stripe.
The deposit comes off your total. You pay the balance after the job, online or in person.
We never see or store your card number. Stripe handles it.

Changing or cancelling

You can move your booking to another open window yourself, up to 24 hours before your arrival window, using the link in your confirmation email.
To cancel, call (206) 491-6812 or reply to any of our emails. Cancel more than 24 hours ahead and we refund your deposit.
If we have to reschedule (weather, a breakdown), we’ll contact you right away and you can pick a new time or get your deposit back.

What we can’t take

Paint, solvents, pool and other chemicals
Propane tanks and fuel
Asbestos and anything with it
Medical and biological waste
Car batteries and motor oil

Privacy

We collect what we need to quote and do the job: your name, email, phone, the job address and details, and any photos you send us. We use it to send your quote, confirmations and reminders, and to contact you about the job. We don’t sell it or use it for advertising.

We use a few services to run bookings: Stripe processes payments, Resend delivers our emails, and Cloudflare hosts this site and its database. Each handles your information only to provide that service. To see or delete what we hold about you, email jandhcleaningservicesllc@gmail.com.

Last updated November 11, 2026.